This isn’t going to be a post in which I pose a deceptively simple question in the title, and then blow your mind with a concise, insightful, yet counter-intuitive answer (ha!), like I’ve attempted with interview questions, career choices, or long hours. I am genuinely stupefied, mortified, and mystified, as is Jackie Chiles.
Personally, I have not given a job offer without calling references. I have, however, been offered a job without having my references called. And, much more often, I have been asked to stand as a reference and not received a call from the candidate’s employer–even when “my” candidate received an offer. That pattern leads me to believe that very few employers are like me and follow through with reference checks.
But a sample size of one is weak, so I did some quick research. I found a good piece from SHRM describing how to perform background and reference checks, that references a CareerBuilder survey from 2014 revealing that in many industries more than half of applicants falsify their employment history or qualifications, among other statistics about the problems unearthed during checks.
That CareerBuilder survey got a lot of mileage on other sites describing HOW and WHY to check, but even top-of-the-funnel marketing guff from recruitment automation vendors like SkillSurvey (in Fortune) and Checkster (on their blog) didn’t provide any more primary or secondary research about HOW OFTEN employers actually follow through with checking references.
So I am sticking with my original conclusion that employers are not checking references often enough, and exposing themselves to huge financial and productivity risks. While you’re at it, why pick up a pack of cigarettes and leave your seat belt unbuckled during the commute home?
The authors below have done a fantastic job explaining how to perform effective reference checks, while reinforcing why you must be either indecisive or bad at hiring if you don’t:
- Tom Tungusz: Anatomy of a Reference Check
- Topgrading: TORC Technique summarized and interview form
- Ben Horowitz: The Hard Thing About Hard Things (see Chapter 5)
- Even the US Office of Personnel Management has a decent manual to follow
If you can answer or refute my original question, “why do so few employers check references?” with some convincing data, please do! Otherwise, I hope the resources above enable you to join the proud and effective minority of employers who do.